Your satisfaction is our priority, which is why we are always ready to receive and handle your enquiries, feedback and suggestions regarding our products and services. We are always striving to improve our services to you.
How To Send Feedback/ Suggestion
Step 1 :
File your feedback/ suggestion using the form above
Step 2 :
You will receive an email reply from us through your email within 24 hours on working day
Step 3 :
You will receive resolution communication from us within fourteen (14) days
Step 4 :
If you are dissatisfied with the resolution offered, you may submit your complaint to:
- Bank Negara Malaysia (BNM) LINK Laman Informasi dan Khidmat http://www.bnm.gov.my/bnmlink/index.htm
- Ombudsman for Financial Services (OFS) http://www.fmb.org.my/en/
Other Channels For Complaint
Contact Centre:
Calling from local phone number at 1 300 88 2476
Calling from overseas phone number at +603 2709 0600
Contact Centre operating hour:
- Monday – Friday: 7 am – 7 pm
- Saturday, Sunday & Public Holiday: 9 am – 7 pm
Write To
Agrobank
Customer Relationship Management
Leboh Pasar Besar
50726 Kuala Lumpur
Customer Service Charter
Customer Service Charter – Small and Medium Enterprises (SMEs)
Treat Customers Fairly Charter
