• Downloads
  • Branch/ ATM Locator
  • Search

Your Inquiry/Feedback Matters to Us

Your satisfaction is our priority, which is why we are always ready to receive and handle your enquiries, feedback and suggestions regarding our products and services. We are always striving to improve our services to you.

How To Send Feedback/ Suggestion

Step 1 :
File your feedback/ suggestion using the form above

Step 2 :
You will receive an email reply from us through your email within 24 hours on working day

Step 3 :
You will receive resolution communication from us within fourteen (14) days

Step 4 :
If you are dissatisfied with the resolution offered, you may submit your complaint to:

Other Channels For Complaint

Contact Centre:

Calling from local phone number at 1 300 88 2476
Calling from overseas phone number at +603 2709 0600

Contact Centre operating hour:

  • Monday – Friday: 7 am – 7 pm
  • Saturday, Sunday & Public Holiday: 9 am – 7 pm

Write To

Customer Relationship Management
Leboh Pasar Besar
50726 Kuala Lumpur

Customer Service Charter
Customer Service Charter  – Small and Medium Enterprises (SMEs)
Treat Customers Fairly Charter