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Customer Service

Your satisfaction is our priority, which is why we are always ready to receive and handle your enquiries, feedback and suggestions regarding our products and services. We are always striving to improve our services to you.

[contact-form-7 id=”6916″ title=”Customer Service Form (Eng)”]


How To Send Feedback/ Suggestion

Step 1 :
File your feedback/ suggestion using the form above

Step 2 :
You will receive an email reply from us through your email within 24 hours on working day

Step 3 :
You will receive resolution communication from us within fourteen (14) working days

Step 4 :
If you are dissatisfied with the resolution offered, you may submit your complaint to:


Other Channels For Complaint

Contact Centre:

Calling from local phone number at 1 300 88 2476

Calling from overseas phone number at +603 2709 0600

Customer Service operating 24 hours

Officer in charge for complain only:

Puan Hanifah B. binti Yacob
Phone number : 03-27311600 (3501)
Emel : hanifahb@agrobank.com.my

Puan Fazlinda binti Abdul Ghani
Phone number: 03-27311600 (1687)
Emel: fazlinda@agrobank.com.my

E-mail to:
customer@agrobank.com.my

Write to:
Agrobank
Client Relationship Management
Leboh Pasar Besar
Peti Surat 10815
50726 Kuala Lumpur

 

Customer Service Charter

Customer Service Charter  – Small and Medium Enterprises (SMEs)

 

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